15th March is World Consumer Rights Day (WCRD), it
is an occasion for celebration and solidarity within the international consumer
movement. World Consumer Rights Day (WCRD) actively encourage
the basic rights of all consumers, demanding that those rights are respected
and protected, and a chance to protest against the market abuses and social
injustices which undermine those rights.
World Consumer Rights Day was first celebrated on this day
during 1962 that the then American President, John F Kennedy gave an overall
structure to the consumer rights. He was the first world leader to aim a vision
of consumer rights and also identify the importance of consumers as a group. Kennedy
Provided the American consumer four basic rights: the Right to safety, Right to
choose, Right to information and Right to be heard.
The day is structured by Consumers International (CI), which
is the world federation of consumer groups. CI serves as the only self -
governing and authoritative global voice for consumers and was founded in 1960.
Now CI has over 220 member organizations in 115 countries around the world. They
consider their mission of being a voice and champion for consumers in
policy-making forums and in the global marketplace. They work outside of any
political parties and maintain their independence so that they can make sure
that consumers are treated properly. Each year, the CI Council selects a theme
for World Consumer Rights Day activities. This year CI campaigning to build a Better
Digital World.
Consumer Rights:-
Right to Safety:
Right to safety explains the right to be protected against
the marketing of goods and services, which are perilous to life and property. It
is the consumer’s responsibility to use the product for its meant purpose and
correctly follow the instructions and warnings.
Right to be Informed:-
The right to be informed concerns about the quality,
quantity, potency, purity, standard and price of goods or services so that
consumers can make intelligent decision on purchasing a particular product.
Right to be informed is to protect the consumer against unfair trade practices.
This right also ensures that it is illegal for companies to enhance dishonest
or misleading advertising or labeling and consumers are responsible for
scrutinizing all information.
Right to Choose:-
The right to choose ensures that right to assertive wherever
possible, access to a variety of goods and services at competitive prices. The
distributors of the product or service should price their product according to
competitive market and ensure their quality. Consumers are responsible for
comparing their prices and quality for similar type of products before making
choice.
Right to be Heard:-
The right to be heard pointed towards the consumer’s
interests will receive due consideration at appropriate fora. Government
entities should consider customer interest and need when making policies and
also business should consider this while developing product or services. It is
responsibility of consumers to inform business and elected officials regarding
the issues related to particular items.
Right to Redress:-
The right to redress explains the right to look for redress
against unfair trade practices or restrictive trade practices or unscrupulous
exploitation of consumers. Customers have an avenue with which to get
compensation unsatisfactory performance of services or inferior products or
damage inflicted from their use. It is
the consumer’s responsibility to actively hunt for appropriate replacement.
Right to Satisfaction
of Basic needs:-
The right to satisfaction of basic need explains all
consumers have right to suitable access to necessary goods and services such as
food, cloth, shelter, health care, sanitation and education. This means that
consumers are accountable for preside over their own consumption, so as not to
impinge upon others receiving the same basic needs.
Right to consumer
Education:-
Right to consumer education provides program and relevant
information that must available to customer about products and services which
helps the consumer to take more informed decisions about products. Consumer
responsibility is to take initiative in learning updated product information
through out their lives.
Right to Healthy
Environment:-
Right to health environment consider about impact on nature
due to policies, product and services. Business and governing bodies must instate
policies in production and regulation which do not harm the nature world.
Consumers are responsible for purchase product and services which comparatively
less harmful for themselves and future generations.
Consumer Protection
Law:-
Consumer protection law or consumer law is contemplating an
area of laws that regulates the relationship between individual consumers and
business that sell services and products. Consumer protection covers a wide
range of topics, including product liability, privacy rights, unfair business
practices, fraud, misrepresentation, and other consumer/business interactions. Consumerprotection is a system of preventing fraud and scams from service and sales
contracts, bill collector regulation, pricing, utility turnoffs, consolidation,
personal loans that may lead to bankruptcy. In India The Consumer protection
act, 1986 is to regulate consumer protection.
The Consumer
Protection Act 1986:-
The consumer Protection Act is to deliver for better
protection of the attentiveness
of consumers and for
that cause to make provision for setting
up of consumer councils and other authorities for the settlement of consumers'
disputes and for matters connected therewith.
Consumer protection is linked to the idea of consumer
rights, and to the development of consumer organizations. Consumer
organizations help consume
If you think a merchant has breached your consumer rights,
it makes sense to consult with an attorney. You may be able to collect
financial compensation. For online legal consultancies from the best lawyer
regarding your rights visit the biggest online legal solution www.licit.ooo or download the Licit-Go
Legal app https://goo.gl/L8GeYk
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